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Frequently Asked Question!
Rima Industries specializes in exporting premium Indian food products such as spices, Tea, Coffee, Vegetable powders and various agricultural products. Our products are known for their authentic flavors and high quality.
We maintain stringent quality control measures, sourcing from reputable suppliers and conducting regular quality checks. Our products comply with international food safety standards, ensuring they meet the highest quality requirements.
We use high-quality, food-grade packaging materials to prevent contamination and preserve freshness. Our packaging is designed to withstand transportation, ensuring that our products arrive in perfect condition.
Our key policies include strict adherence to international food safety standards, regular quality inspections, proper packaging to maintain freshness, and compliance with all regulatory requirements. We prioritize customer safety and product integrity.
‘Promised delivery’ signifies our dedication to timely and reliable shipping. We work with trusted logistics partners to ensure your order arrives on schedule, with regular updates and tracking for peace of mind.
Clients can place an order by contacting us through our website or connecting with us on LinkedIn, Instagram, Facebook, Twitter, and WhatsApp. Our customer service team is ready to assist with order placement and inquiries.
We offer flexible payment terms and options, including bank transfers, letters of credit, and other secure payment methods. Detailed payment terms are discussed and agreed upon during the order process to suit our clients’ needs.
We work with reliable logistics partners to ensure timely and efficient shipping. Our team handles all aspects of customs clearance and transportation, providing tracking information and updates throughout the shipping process.
We prioritize customer satisfaction and handle any issues or complaints with utmost seriousness. Clients can reach out to our customer support team, and we will work promptly to resolve any concerns, ensuring a positive resolution.
Clients should choose Rima Industries for our century-long legacy of trust and quality, our commitment to exporting authentic and premium Indian products, and our unwavering dedication to customer satisfaction. We blend tradition with innovation, ensuring top-notch products and services.
We provide all necessary export documentation, including the commercial invoice, packing list, bill of lading, certificate of origin, and phytosanitary certificate. We also handle any additional documentation required by the destination country.
‘Promised quality’ means we guarantee the highest standards in all our products. We ensure that every product undergoes rigorous quality checks and complies with international safety standards, delivering only the best to our clients.
‘Promised price’ refers to our commitment to providing competitive and transparent pricing. We offer fair and consistent pricing, ensuring our clients receive excellent value for premium products without hidden costs.
We offer comprehensive customer support services, including pre-sales consultation, order tracking, and post-sales assistance. Our dedicated team is available to address any questions or concerns, ensuring a smooth and satisfactory experience for our clients.